Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
Information We Collect
When you use our services or visit our website, we may collect the following types of information:
- Contact Information: Name, phone number, email address, and service address
- Service Information: Details about your HVAC equipment and service history
- Payment Information: Billing address and payment details for services rendered
- Website Usage: Information about how you use our website, including pages visited and actions taken
How We Use Your Information
We use the information we collect to:
- Provide and improve our HVAC services
- Schedule and confirm service appointments
- Process payments and send invoices
- Communicate with you about your service, promotions, and maintenance reminders
- Respond to your questions and requests
- Improve our website and customer experience
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, scheduling software)
- Equipment Manufacturers: For warranty registration and claims
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Gray's Mechanical
382 Lies Road East
Carol Stream, IL 60188
Phone: (630) 473-5433
Email: info@graysmechanical.com
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Last updated: December 2025